Hi, and welcome again!
Surely you’ve seen that on our website we often talk about the “Ivory Community and Online Channels” — and how these projects are helping us deliver real, effective solutions to professionals in the dental, podiatric, and veterinary sectors. Whether you’re a doctor, clinic assistant, or a product distributor, our goal is to support your daily work.
What is the Ivory Community?
We’re happy to explain!
Ivory Mechanikkonzept was founded with the goal of providing real-world solutions to customers and helping optimize their daily routines. With this mission in mind, we launched several projects focused on sharing knowledge and online training.
This is how our “Community” was born — a space where we listen and respond to the most common needs communicated by professionals in dentistry, podiatry, and veterinary care.
Your voice is important! That’s why we provide multiple ways to contact us: live chat, email, phone, support ticket system, feedback forms, and more. You can reach out at any time to share your needs, the challenges you face daily, request advice, or simply evaluate our work.
What do we do with the collected information?
Once we receive your message, we reply privately and then store the input anonymously. This helps us build a statistical overview of the most frequent needs. Every 3 to 6 months, our training department analyzes this data and, whenever possible, transforms it into useful content — whether documents or training videos — for you and other users.
That’s why your feedback is so valuable — it’s thanks to your suggestions, questions, concerns, and ideas that we can grow together and support more professionals like you.
The Community is our way of giving “voice” to your needs, helping thousands of professionals improve their work and avoid common mistakes. We hope you’ll feel encouraged to share any thoughts you might have
…And what are the Online Channels?
The Online Channels are tools we’ve created to give you access to all the videos and documents tailored to your professional profile.
There are different types of channels, and you’ll only see the ones relevant to you — so you get precisely the content you need, without any unnecessary noise.
Let’s take a look at some examples:
- Are you a dentist or a dental clinic assistant?
Then the “Community Channel” is just for you! Inside, you’ll find videos on how to optimize your workflow, avoid handpiece lubrication errors, tips for marketing your clinic, and much more. - Want to learn more about us?
Head to the “Presentation Channel” to download our catalog, watch maintenance tutorials, and explore our products, company story, and values. - Are you a manager or owner of a company that sells dental, veterinary, or podiatry products?
Then the “Retail Channel”, “Technician Channel”, and “Agent Channel” are exactly what you need. From technical drawings to repair tutorials, these channels are your best ally to train staff and save time and money.
To access your channels, simply register on our website and we’ll grant you access to the content that best fits your profile.
Our Channels are constantly evolving. Every year, we create new materials and share fresh knowledge. We truly hope you’ll participate and — most importantly — that our advice helps your work thrive, avoiding mistakes that other professionals have already overcome.
See you soon!
